Frequently Asked Questions

The Best Western PLUS Downtown Quebec provides the 10 questions (FAQ) the most requested by customers when they search for a hotel in Quebec City.


Valet service with in and out privileges access;
27$ plus taxes per night per vehicle;

This service is not mandatory;

Access to the vehicle by the valet service only;

No self-parking possible in our parking lots.

Bistro Le 330 restaurant?

Opening April 2, 2021 for breakfast. Breakfast: from 6:30 AM to 11 AM every day, 6:30 AM to 12:00 PM (noon) during the weekends; Room service available on the restaurant’s opening hours; A fee of 4$ and 15% gratuity will be added to your bill.


Check-in time: 3:30 PM
Departure time: 11:00 AM
Concierge service provided by the front desk clerk

Pets allowed (cats & dogs)?

Only cats and dogs are allowed;
Additional fee of 15$ + taxes per night (up to 90$ maximum per stay);

Maximum weight of 36 kg / 80 lbs;

Maximum of two (2) pets per room;

The animal may stay alone in the room if the owner is reachable at all time;

Owner is responsible for any potential breakage or damage;
A Pet Friendly Policy Form must be completed upon arrival.


Credit card frozen amount during your stay, no bank transaction made;

Covers the room charges + 200$ per room for additional potential fees;

Mandatory upon arrival.

Café In / Wine Bar (Coffee Shop)?

Operation hours:

Monday to Friday : 7:00 AM to 1:00 PM
Saturday & Sunday : 7:00 AM to 1:00 PM

Free Internet?

Free High speed wireless Internet service: 20 Mb download speed and 10 Mb upload speed;

Indoor pool & Gym?

Open every day from 6:00 AM to 9:00 PM

Public Transportation (RTC)?

Regular one-way transportation: 3.50$ (must have the exact change at the entrance of the bus)

  • Cash: 3.50$ (exact change upon entry)
  • 1 day pass: 8.25$ + taxes
  • Weekend illimited pass: 15.00$

Must purchase passes at the Uniprix pharmacy or Jean-Coutu pharmacy located near the hotel;;
Free at all time for children or 5 years old and under;
Please visit our RTC page for more information about the most popular used pathways around the hotel.

Prices and routes are subject to change, please visit the RTC Quebec site for the latest information.

Taxis / Cabs?

No reservation required;

Front desk staff may call a taxi for you (5 minutes normal delay);

Taxi-vans available on request (30 minutes normal delay);

Main pricing from the hotel to the:

  • Old Quebec: about 10 to 15$, between 5 to 10 minutes
  • Cruise Terminal: about 10 to 15$, between 5 to 10 minutes (depending on rush hours)
  • Jean-Lesage International Airport (YQB) flat rate of 35$ taxes included (on request), between 30 and 45 minutes (depending on rush hours).