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    Frequently Asked Questions

    The Best Western PLUS Downtown Quebec provides the 10 questions (FAQ) the most requested by customers when they search for a hotel in Quebec City.

    Parking?

    Valet service with in and out privileges access;
    27$ plus taxes per night per vehicle;

    This service is not mandatory;

    Access to the vehicle by the valet service only;

    No self-parking possible in our parking lots.

    Bistro Le 330 restaurant?

    Opening April 2, 2021 for breakfast. Breakfast: from 6:30 AM to 11 AM every day, 6:30 AM to 12:00 PM (noon) during the weekends; Room service available on the restaurant’s opening hours; A fee of 4$ and 15% gratuity will be added to your bill.

    Reception?

    Check-in time: 3:30 PM
    Departure time: 11:00 AM
    Concierge service provided by the front desk clerk

    Pets allowed (cats & dogs)?

    Only cats and dogs are allowed;
    Additional fee of 15$ + taxes per night (up to 90$ maximum per stay);

    Maximum weight of 36 kg / 80 lbs;

    Maximum of two (2) pets per room;

    The animal may stay alone in the room if the owner is reachable at all time;

    Owner is responsible for any potential breakage or damage;
    A Pet Friendly Policy Form must be completed upon arrival.

    Pre-authorization?

    Credit card frozen amount during your stay, no bank transaction made;

    Covers the room charges + 200$ per room for additional potential fees;

    Mandatory upon arrival.

    Free Internet?

    Free High speed wireless Internet service: 20 Mb download speed and 10 Mb upload speed;

    Indoor pool & Gym?

    Open every day from 6:00 AM to 9:00 PM

    Public Transportation (RTC)?

    Regular one-way transportation: 3.50$ (must have the exact change at the entrance of the bus)

    • Cash: 3.50$ (exact change upon entry)
    • 1 day pass: 8.25$ + taxes
    • Weekend illimited pass: 15.00$

     

    Must purchase passes at the Uniprix pharmacy or Jean-Coutu pharmacy located near the hotel;

    Free at all time for children or 5 years old and under;

    Prices and routes are subject to change, please visit the RTC Quebec site for the latest information.

    Taxis / Cabs?

    No reservation required;

    Front desk staff may call a taxi for you (5 minutes normal delay);

    Taxi-vans available on request (30 minutes normal delay);

    Main pricing from the hotel to the:

    • Old Quebec: about 10 to 15$, between 5 to 10 minutes
    • Cruise Terminal: about 10 to 15$, between 5 to 10 minutes (depending on rush hours)
    • Jean-Lesage International Airport (YQB) flat rate of 35$ taxes included (on request), between 30 and 45 minutes (depending on rush hours).