Privacy policy

Last updated: October 29, 2026

At Le Saint-Édouard (“the Hotel”, “we”), protecting your personal information matters to us. This policy explains, in plain language, what information we collect, why we use it, how we protect it and what your rights are, in accordance with Québec’s Act respecting the protection of personal information in the private sector, as amended by Law 25. It applies to our website, your reservations and your stay.

Person in charge

For any question, access request or complaint about your personal information, contact the person in charge of its protection:

Information we collect

• Reservations: name, contact details (email, phone, address), dates of stay, number of guests, preferences and special requests, and payment information, processed by our booking system and payment provider.
• Your stay: information required at check-in and requests made to our staff.
• Contact form and emails: name, email, subject and content of your message.
• Loyalty program: your WorldHotels Rewards member number, if you provide it.
• Browsing our website: technical data (IP address, device and browser type, pages viewed) collected through cookies. Only necessary cookies are used without your consent.

Why we use it

• To process, confirm and manage your reservation.
• To welcome you and provide the Hotel’s services.
• To answer your questions and requests.
• To invoice and meet our legal, tax and accounting obligations.
• To ensure the safety of people and property, and to prevent fraud.
• To improve our website, if you accept analytics cookies.
• To send you our offers, only if you have agreed to it. You can unsubscribe at any time.

We only collect the information needed for these purposes. We do not sell your personal information.

Your consent

By providing your information for a reservation or a request, you consent to its use for the purposes described above. For any other purpose, we ask for your consent separately. You may withdraw your consent at any time by writing to the person in charge, subject to our legal obligations. For a person under 14, consent is given by the person having parental authority or the tutor.

Sharing with third parties

We only share your information with the providers and partners who need it for the purposes described, and who are required to keep it confidential:

• Mews, our hotel management and booking system;
• our payment service providers;
• WorldHotels and BWH Hotels, for reservations made through their channels and for the WorldHotels Rewards program;
• travel agencies and booking platforms, if you book through them;
• our website hosting and maintenance providers, and the spam filtering service for our forms;
• Google and Meta, only if you accept the corresponding cookies;
• the competent authorities, when required by law.

Information stored outside Québec

Some of our providers may store or process your information elsewhere in Canada, in the United States or in the European Union. Before sharing information outside Québec, we assess whether it will receive adequate protection and we govern the transfer with a written agreement.

Cookies and tracking technologies

Our website uses cookies. Cookies that are not necessary for the site to work (analytics, advertising, third-party content such as the map) are turned off by default and only turned on if you accept them. To learn more, see our cookie policy.

Cookie preferences

Retention

We keep your information only for as long as needed for the purposes for which it was collected, or as long as required by law (for example, for accounting and tax records). It is then securely destroyed or anonymized.

Security

We take reasonable security measures to protect your information: access limited to authorized staff, encrypted connection (HTTPS) and trusted providers. In the event of a confidentiality incident presenting a risk of serious injury, we notify the Commission d’accès à l’information and the persons concerned, as required by law.

Your rights

• Access the personal information we hold about you and obtain a copy.
• Have inaccurate, incomplete or ambiguous information corrected.
• Withdraw your consent.
• Obtain the computerized information you provided to us in a structured, commonly used technological format.
• Ask us to stop disseminating information or to de-index a link, under the conditions provided by law.

To exercise your rights, write to the person in charge. We may verify your identity before acting on your request, and we will respond within 30 days of receiving it.

Complaints

You may file a complaint with the person in charge. If you are not satisfied with our response, you may contact the Commission d’accès à l’information du Québec.

Changes

We may update this policy to reflect changes in our practices or in the law. The date of the latest update appears at the top of the page.